Legal Information

Last Updated: June 2025

1. Acceptance of Terms

By accessing and using the LZGN Ltd website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Company Information

LZGN Ltd is a security company registered in the United Kingdom. Our registered office is located in the Midlands, United Kingdom. We are fully licensed by the Security Industry Authority (SIA).

3. Services Provided

LZGN Ltd provides professional security services including but not limited to:

• Wireless CCTV installation and monitoring
• HMO Safety Enforcement and Evictions
• High-Value Item Transport
• Close Protection for Overseas
• Security Risk Consultations
• 24-Hour Key Holder and Alarm Response

4. Service Agreements

All security services provided by LZGN Ltd are subject to a formal service agreement signed by both parties. The agreement will outline specific terms, duration, fees, and scope of services.

5. Fees and Payment

Service fees are determined based on the specific requirements of each client and project. Payment terms are outlined in the service agreement. Late payments may incur interest charges as permitted by UK law.

6. Cancellation Policy

Cancellation of services requires written notice as specified in your service agreement. Emergency services may have different cancellation terms. Refunds are provided at the discretion of LZGN Ltd management.

7. Limitation of Liability

To the fullest extent permitted by law, LZGN Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability shall not exceed the amount paid by you for the services in question.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of LZGN Ltd and protected by UK and international copyright laws.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

LZGN Ltd reserves the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

Last Updated: June 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone, address)
• Payment information for service transactions
• Communication preferences
• Security requirements and property information
• Website usage data through cookies

2. How We Use Your Information

We use the collected information to:

• Provide and deliver our security services
• Process payments and transactions
• Communicate with you about services and updates
• Respond to your inquiries and support tickets
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contractual necessity for service delivery
• Legal obligations for security and compliance
• Legitimate interests in business operations
• Your consent for marketing communications

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers and partners necessary for service delivery
• Law enforcement when required by law
• Professional advisors including lawyers and accountants
• Insurance providers for claims processing

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Client records: 7 years after last service
• Enquiry data: 2 years
• Support tickets: 3 years
• CCTV footage: 30-90 days depending on requirements

6. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at info@lzgngroup.co.uk

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at info@lzgngroup.co.uk

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytical Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Session Cookies: Temporary cookies that expire when you close your browser

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality.

Third-Party Cookies

We may use trusted third-party services that set their own cookies for analytics and performance monitoring.

UK GDPR Compliance

LZGN Ltd is fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Protection Principles

We adhere to the following principles:

• Lawfulness, fairness, and transparency in data processing
• Purpose limitation for collected data
• Data minimization - collecting only necessary information
• Accuracy of stored data
• Storage limitation with defined retention periods
• Integrity and confidentiality of personal data
• Accountability for our data processing activities

Data Breach Procedures

We have established procedures to detect, report, and investigate personal data breaches. In the event of a breach, we will notify affected individuals and the ICO as required by law.

International Data Transfers

For overseas clients, we ensure appropriate safeguards are in place for any international data transfers in compliance with UK GDPR requirements.

Website Information

The information provided on the LZGN Ltd website is for general informational purposes only. While we strive to keep information accurate and current, we make no representations or warranties of any kind about the completeness, accuracy, or reliability of any information.

Professional Advice Disclaimer

The content on this website does not constitute professional security advice. You should consult with our qualified security professionals for advice tailored to your specific situation.

External Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these sites.

Emergency Situations

In emergency situations, always dial 999 for immediate police, fire, or ambulance assistance. Our website is not a substitute for emergency services.

Our Commitment

LZGN Ltd is committed to providing excellent service. If you are dissatisfied, we want to hear about it and resolve the issue promptly.

How to Make a Complaint

Complaints can be submitted by:

• Email: info@lzgngroup.co.uk
• Phone: +44 7752 155912
• Post: LZGN Ltd, Midlands, United Kingdom
• Contact form on our website

Complaint Process

1. We will acknowledge your complaint within 3 business days
2. An investigation will be conducted by a senior manager
3. You will receive a response within 15 business days
4. If unresolved, you may escalate to the SIA or relevant regulatory body

Regulatory Bodies

If you are not satisfied with our resolution, you may contact:

• Security Industry Authority (SIA)
• Information Commissioner's Office (ICO) for data protection issues
• Financial Ombudsman Service for payment disputes

Response Times

• Emergency Response: Within 60 minutes (24/7)
• Urgent Issues: Within 4 hours
• Standard Inquiries: Within 24 hours
• Support Tickets: Within 8 business hours

Service Availability

Our core services are available 24 hours a day, 7 days a week, 365 days a year. Scheduled maintenance will be communicated in advance.

Performance Guarantees

We strive for 99.9% service availability. In the unlikely event of service disruption, affected clients will be notified immediately.

Escalation Process

If issues are not resolved within specified timeframes, clients may escalate to senior management for immediate attention.

Public Liability Insurance

LZGN Ltd holds comprehensive Public Liability Insurance with coverage up to £10 million. This protects clients and third parties against accidental injury or property damage.

Employer's Liability Insurance

As required by UK law, we maintain Employer's Liability Insurance covering all our employees and contractors.

Professional Indemnity Insurance

We hold Professional Indemnity Insurance to protect against claims arising from professional advice or service delivery.

Certificate of Insurance

Upon request, we can provide certificates of insurance for verification purposes. Copies are available at our registered office.

Claim Procedures

In the event of an incident requiring insurance coverage, please contact our office immediately. Our team will guide you through the claims process.